The Improvement of Software Quality Model for Academic Websites Based on Multi-perspective Approach

Evaluating the software quality requires a series of factors that will form the quality model. Most of the software quality models that already exist only provide the quality factor of software on generic domains. These conditions resulted in a software quality model on generic domains used to evaluate the academic websites quality. The software quality model on generic domains only provides a list of factors and subfactors quality without considering the needs and expectations of a particular user. In the academic website domain, each user has different needs and expectation, so there is a need to devise a model that is used to evaluate the quality of academic websites from the perspective of various user groups. This study proposes the improvement of software quality models for academic websites based on multi-perspective approach as follows prospective students, lecturers, and students. The improvement of software quality model is done using literature study, observation, interviews, questionnaire data processing, and giving priority weighting factor of the software quality. The result of the study is a new quality model that can be used to evaluate software on academic website domain from the perspective of prospective students, lecturers, and students.